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Delivery Policy

Regardless of your location, we strive to provide delivery services to customers worldwide.

SHIPPING FEES AND LOGISTICS

Shipping fees, delivery times, and shipping methods may vary depending on the destination. During the checkout process, you will be able to see the available delivery options and prices. We make every effort to provide reasonable shipping fees and minimize delivery times.

IMPORT TAXES ON GOODS

Due to different import tax regulations in each country, any import taxes associated with your order will be the responsibility of the customer. The amount of taxes will be determined by local customs and collected upon delivery.

*** Regarding orders for countries with special tariff policies:

Due to the specific customs and tariff policies of certain countries (such as

United States

Latin America, South America, Africa

, Middle Asia and Russia

etc.

), our company reserves the right to modify (including product prices and shipping fees) or cancel orders to avoid customs clearance issues and potential liabilities. Thank you for your understanding and sorry for any inconvenience caused.

SHIPPING METHODS

LOCAL (HONG KONG):

SF EXPRESS

By default, we use SF Express for all orders within Hong Kong. You can choose to pick up your order at any of the 1,000+ SF Express service points. Please refer to the links below for SF Express locations and operating hours:

SF Express Service Points and Operating Hours, click here.

SF Express Stations and Operating Hours, click here.

SF Express Intelligent Lockers and Operating Hours, click here.

SF Express Partner Locations, including convenience stores, gas stations, small chain stores, and individual shops, click here.

IN-STORE PICKUP

Please pick up your items within 30 days from the date of purchase during our store hours. Orders not picked up within the specified period will be considered canceled, and the paid amount will not be refunded.

LALAMOVE

If you wish to receive your items urgently, please contact our customer service to make arrangements. A quotation will be provided based on the delivery address you provide.

OUTSIDE OF HONG KONG:

SF Express

FedEx

Hong Kong Post